At RummyForce, your satisfaction is our priority. We are committed to promptly addressing any accidental or erroneous cash credits. If you encounter issues, please request a refund within two weeks of the transaction. We will review your request thoroughly, and if validated, process a refund to the original financial source within two weeks. All refund decisions are made at the sole discretion of RummyForce.
1. Eligibility for Refund
1.1. Refunds may be issued under the following circumstances:
- Unauthorized Transactions: Evidence of unauthorized transactions or fraudulent activity.
- Processing Errors: Errors such as overcharging or double charging.
- Technical Issues: Persistent technical difficulties that prevent service use.
- Service Cancellation: Deposits for services not provided or canceled by us.
1.2. Refunds are generally not provided for:
- Voluntary Cancellations: Services or purchases you cancel voluntarily.
- Game Outcomes: Disputes over game results or player performance.
- Cash Game Losses: Losses during cash games or tournaments.
- Policy Violations: Violations of our Terms of Service.
2. How to Request a Refund
2.1. To request a refund, contact our customer support team at support@RummyForce.com within two weeks of the transaction date.
2.2. Provide the following details: your account information, transaction ID, a clear description of the issue, and any relevant evidence.
3. Refund Processing
3.1. Upon receiving your refund request, we will assess its eligibility.
3.2. Approved refunds will be processed promptly. The method and timing may vary based on the original payment method.
3.3. Refunds will typically be issued in the same currency and through the same payment method as the original transaction.
4. Dispute Resolution
4.1. If you disagree with our refund decision, you may escalate the issue by contacting our customer support team or submitting a formal complaint.
4.2. We are committed to resolving disputes fairly and promptly.
Cancellation of Games
RummyForce is not liable for losses due to game cancellations caused by service outages, technical failures, natural disasters, or other factors beyond our control. Refunds are not available for games canceled due to circumstances beyond our reasonable control.
Online Transactions
Transactions to credit your RummyForce account are processed via third-party payment gateways. RummyForce is not responsible for transaction denials or rejections governed by the gateway’s terms. We may reverse transactions and refund the amount to the original payment method if necessary.
Responsible Gaming
We promote responsible gaming and take several measures to ensure a safe gaming environment:
- Players must be at least 18 years old to create an account or participate in games.
- Our platform features 24/7 monitoring and anti-fraud algorithms.
- We implement strict collusion detection in every game.
- Player information is securely stored with high-level encryption.
- Deposit limits are established to promote responsible gaming.
- KYC verification processes ensure player protection and game security.
- We provide alerts for excessive gaming behavior.
- Users can self-exclude from our games for 48 hours to 6 months; this period is non-reversible.
Voluntary Termination of Account
To terminate your account, email us your request. We will evaluate it and process the termination and refund of the available balance within 21 working days. Any activity after the termination request will be considered your responsibility.
Inactive Accounts and Unused Funds
If your account remains inactive for over 365 days with an unused balance, we will send reminders via email and SMS. To reactivate, log in, play, or make a deposit or withdrawal. Failure to activate after reminders may result in balance forfeiture. Accounts violating our Terms of Service will not receive reminders.
Complaints & Disputes
If you have a complaint or dispute, please contact our customer support team at support@RummyForce.com. Promptly addressing issues is essential for a quicker resolution. RummyForce is committed to resolving complaints in a timely manner. Please note that our decision on any complaint is final and binding.
Fair Play Policy
At RummyForce, we uphold the highest standards of fair play and integrity across all games. Our objective is to ensure every player has an equal opportunity to compete and succeed. We monitor user activities rigorously to maintain a secure and equitable environment.
1. Fair Play Standards
1.1 Anti-Cheating and Anti-Collusion
1.1.1 Individual Participation:
All games are intended for individual play. The use of external aids or third-party software to alter gameplay is strictly prohibited.
1.1.2 Collusion:
Creating or participating in collusion is strictly forbidden. RummyForce enforces a zero-tolerance policy for any breaches.
1.2 Money Laundering
Engaging in activities that may be considered money laundering is strictly prohibited.
1.3 Anti-Spamming
Sending unsolicited communications to obtain registrations or benefits is prohibited.
1.4 Multiple Accounts
Only one user account per player is allowed. Creating multiple accounts is forbidden.
1.5 Technical Manipulation
Attempts to manipulate proprietary communication protocols are prohibited.
1.6 Content Modification
Framing or modifying proprietary notices is prohibited.
1.7 Commercial Use
Using our platform for commercial purposes is not allowed.
1.8 Virus and Contamination
Uploading harmful software is strictly forbidden.
1.9 Unauthorized Activity
Using someone else's payment information to deposit funds is prohibited.
1.10 Account Access
Accessing another person’s account is not allowed.
1.11 Non-transferability
Winnings and bonuses are unique to each player and non-transferable.
1.12 Restricted Access
Employees and associated persons are prohibited from participating in real-money games.
1.13 Public Comments
Defamatory comments against RummyForce’s interests are prohibited.
1.14 Privacy Protection
Safeguarding your personal information is your responsibility. Do not share sensitive details with others.